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ECEGEN
ECEGEN quality standards and commitment to patient satisfaction

Quality & Feedback

Customer Satisfaction Survey

Your evaluation helps us continually elevate our service standards and patient care quality.

TS EN ISO 15189:2023 Kalite Anketi

Service Quality Evaluation Form

Please rate each criterion from 1 to 5 stars to help us deliver the best possible diagnostic experience.

Progress:0 / 8

1. Laboratory Service Quality

Reliability, accuracy, and standardization of our genetic analyses.

2. Reception & Client Care

Courtesy, care, and promptness in registration and patient orientation.

3. Test Scope & Portfolio

Availability of requested tests from rare disease panels to exome sequencing.

4. Turnaround Time & Reporting Accuracy

Delivery of results within the committed timeframe with clear clinical interpretation.

5. Communication & Accessibility

Response speed and clarity to inquiries via phone, WhatsApp, and email.

6. Appointment & Time Management

Punctuality, minimal wait times, and smooth operational flow.

7. Problem-Solving & Clinical Support

Constructive and professional support provided for your specific clinical needs.

8. Logistics & Sample Handling

Safety and speed of on-site collection, cold chain, and courier transport.

How likely are you to recommend ECEGEN to a colleague or family member?

(0: Not at all likely — 10: Extremely likely)

Your Contact Details (Optional)

If you would like us to follow up regarding your feedback, please provide your details.

Your data is strictly protected under KVKK & privacy protocols.